Refund Policy

Last updated: 1 November 2026

Try the service free for 24 hours before you pay anything. If you do pay and the service does not do what we said it would, we would rather refund you than argue.

Try before you pay

Every new account gets a free 24-hour stream with no card required. That is the real product, not a demo, and it exists so you know exactly what you are buying.

When we refund in full

• Within 7 days of your first paid purchase, if the service has not worked for you — for any reason. Ask and we refund, no questions.
• A failure on our side. If your stream was down because of our servers for more than 12 hours in a billing period and we could not fix it, we refund that period in full.
• A duplicate or accidental charge. Always refunded in full.
• An auto-renewal you did not intend, if you tell us within 72 hours of the charge and the stream has not been running in that period.

When we refund part of a payment

If you cancel a monthly or yearly plan part-way through because of a fault on our side that we cannot resolve, we refund the unused whole months.

When we do not refund

• Day passes and weekly plans after the stream has run, outside the 7-day first-purchase window above.
• Periods where the stream ran as promised but you did not use it.
• Accounts suspended for breaking our acceptable use policy — for example streaming content you do not have the rights to.
• Outages caused by YouTube, your own network, your stream key being reset, or a file you uploaded being corrupt.
• Results: views, watch hours, subscribers, monetisation or any earnings. We never promised those and cannot refund against them.

How to ask

Email support@streamlivestic.com from the address on your account, with the date of the charge and a line about what went wrong. You do not need a form or a reason code.

How long it takes

We decide within 3 working days and send approved refunds to your payment provider straight away. The money goes back to the original payment method: usually 5–7 working days for UPI and cards in India, up to 10 working days for international cards. We cannot refund to a different account.

Cancelling instead

You can switch off auto-renew at any time from your billing page. Your stream keeps running until the end of the period you already paid for, and you are not charged again. Cancelling is not the same as a refund — if you want both, say so in your email.